Brand Buzz

Privacy Policy

Your privacy is important to us. Learn how we protect and use your information.

Last updated: 4 October 2025

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Introduction

At BrandBuzz, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

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Information We Collect

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Personal Information

  • Name: Full name for order processing
  • Email: Order confirmations & updates
  • Phone: WhatsApp notifications
  • Address: Complete delivery details
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Order Information

  • Product details & quantities
  • Order history & patterns
  • Delivery preferences
  • Customer service interactions
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Technical Information

  • IP address & device info
  • Browser type & version
  • Usage patterns & preferences
  • Cookies & tracking technologies
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How We Use Your Information

We use your personal information for the following purposes:

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Order Fulfillment

Processing and delivering your orders

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Customer Service

Providing support and resolving issues

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Communication

Sending updates via WhatsApp and email

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Account Management

Managing your user account and preferences

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Payment Processing

Secure transactions through Razorpay

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Service Improvement

Analyzing patterns to enhance services

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Legal Compliance

Meeting regulatory requirements

Information Sharing

We may share your information with the following parties:

Service Providers

  • Delivery Partners (Delhivery): For shipping and delivery services
  • WhatsApp Business API: For order notifications and customer communication
  • Payment Processors (Razorpay): For secure payment processing
  • Email Service Providers: For order confirmations and updates
  • Cloud Storage (Cloudinary): For product images and user uploads

Legal Requirements

We may disclose your information if required by law, court order, or to protect our rights, property, or safety, or that of our users.

Data Security

We implement appropriate security measures to protect your personal information:

  • Encryption of sensitive data in transit and at rest
  • Secure authentication and access controls
  • Regular security audits and updates
  • Limited access to personal information on a need-to-know basis
  • Secure payment processing through certified providers

Your Rights

You have the following rights regarding your personal information:

  • Access: Request a copy of your personal information
  • Correction: Update or correct inaccurate information
  • Deletion: Request deletion of your personal information
  • Portability: Receive your data in a structured format
  • Objection: Object to certain processing activities
  • Withdrawal: Withdraw consent for data processing

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements. Order information is typically retained for 7 years for accounting and legal purposes.

Cookies and Tracking

We use cookies and similar technologies to enhance your browsing experience:

  • Essential cookies for website functionality
  • Analytics cookies to understand usage patterns
  • Preference cookies to remember your settings
  • Marketing cookies for personalized content (with your consent)

Third-Party Services

Our website integrates with the following third-party services:

  • Razorpay: Payment processing and fraud prevention
  • WhatsApp Business API: Customer communication and notifications
  • Delhivery: Shipping and logistics services
  • Cloudinary: Image storage and optimization
  • MongoDB Atlas: Secure database hosting

Children's Privacy

Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically for any changes.

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Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights regarding your personal information, please contact us:

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Email

privacy@brandbuzz.com

Send Email
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Phone

+91 9559557484

Call Now
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WhatsApp

Chat with us

Open WhatsApp
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Address

BrandBuzz Customer Care
Mumbai, Maharashtra
India

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Data Protection Officer

For any data protection concerns or to exercise your rights under applicable data protection laws, you can contact our Data Protection Officer.

Email: dpo@brandbuzz.com

Data Protection Officer

For any data protection concerns or to exercise your rights under applicable data protection laws, you can contact our Data Protection Officer at dpo@brandbuzz.com.

This Privacy Policy is effective as of 4 October 2025 and will remain in effect except with respect to any changes in its provisions in the future.